Nina Wedig, account manager with Interactive Health believes working smarter, not harder is a winning strategy for working with clients to achieve their health promotion goals. See how Nina uses active listening and feedback to meet client’s needs and improve member engagement.
Nina shares how she efficiently helps our clients
When I joined the Interactive Health 3 years ago, I felt my passion for wellness and my degree in psychology would equip me to work compassionately with our clients and their members. However, I underestimated the degree to which my experience would also be used to positively impact wellness program effectiveness.
I serve as an account manager working with approximately 60 clients annually. In my role, it is critically important to listen to the client and utilize their valuable feedback. This way, we can adequately adjust their wellness programming to increase employee engagement. My experience in the psychology field and specifically the art of active listening has been beneficial in meeting the needs of our clients and their members.
In 2017, I started working with Ingredion, a leading global ingredients solutions company with multiple locations and a diverse workforce. In the first few implementation meetings, this new client expressed concern about the rollout of the wellness program. They wanted to utilize their own site coordinators to promote and organize the health screening at each location but wanted our assurance that these individuals would be adequately prepared to carry out this important role.
Based on this feedback, we were able to enhance the standard training provided to site coordinators to ensure role clarity and clear expectations. First, we collaborated on a presentation that clearly outlined the wellness program and its components; the participation goal for each location and the site coordinator’s specific role and responsibilities. The presentation was reviewed by all site coordinator’s via webinar. Also, I personally met with each site coordinator to check for understanding and ensure that each one was comfortable in their role.
The result was a win-win for everyone. We eased the clients concerns, instilled confidence in the site coordinators and the health screening events ran smoothly; with almost 1,000 employees participating in the first year. As a bonus, I now use the new training presentation and process with my other clients.
As my career evolves at Interactive Health, working smarter not harder through active listening will continue to be a part of my strategy with the goal of improving employee wellbeing and quality of life.
Click here to learn more about companies like yours who are improving the health of their employees through comprehensive wellness programs. To learn more about Interactive Health’s services, please email firstname.lastname@example.org. This account is monitored Monday through Friday from 9 a.m. to 5 p.m. CT. We will respond quickly.
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