Sarah works as an onsite wellness program coordinator and health coach for a large manufacturing company. This role enables Sarah to develop relationships and establish trust with employees. In one case, this trust led to an employee reaching out for help in a crisis, ultimately saving his life.
Sarah shares how she helps a member in crisis
A large manufacturing company partnered with Interactive Health to implement onsite wellness management with a strong health coaching focus to help their employees achieve their individual goals and live a healthier lifestyle. This commitment to an onsite presence has helped create a culture of wellness among the employees.
I work one-on-one with employees to identify and reach their health-related goals but occasionally, it involves assessing crisis situations quickly and connecting employees to the appropriate care.
An employee came into the health coaching office stating, “I have pressure in my chest” and “I can feel my heart beating out of rhythm”. I encouraged him to sit in a chair and practice deep breathing. This employee reported feeling continual pressure in his chest upon lifting while working.
I manually took this individual’s blood pressure and pulse which revealed an irregular and fast heartbeat. No headache, sweating, nausea, dizziness, pain, numbness or other symptoms were reported. After rechecking his blood pressure and pulse, I contacted 911, gave a report and arranged to meet EMT in front of main building where the employee was taken in an ambulance to the hospital.
During our first follow-up health coaching session after this incident, the employee revealed that he received nitroglycerin in the emergency room to get his heart back to normal rhythm. He said that his tests revealed no heart damage and his physician stated, “You were lucky to get here in time.” The employee was appreciative of my help and said, “Thank you for saving my life.”
This individual had an upcoming appointment with his primary care physician to discuss further treatment options. During our health coaching session, we discussed the importance of taking his blood pressure medication as prescribed and the need to immediately request medical assistance should similar symptoms reoccur. I provided him with education on recognizing the signs and symptoms of cardiac arrest and heart attacks and stressed the importance of connecting with his physician and cardiologist for ongoing follow-up.
This employee continues to come to the onsite health coaching office weekly to monitor his blood pressure and talk about ways he can continue his journey to better health.
Ultimately, I was just doing my job. This manufacturing company gets the credit because they have dedicated the resources to create a culture of wellness where employees feel safe to address health related issues to improve their quality of life or even save one.
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Note: Names in this blog have been changed or de-identified to protect the privacy of individuals
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