Immediate Intervention Coordinator
According to a government survey, 28 percent of men and 17 percent of women do not have a primary care doctor. Among Interactive Health members, those rates tend to be even higher. So one of our employees is making sure our participants get the help they need.
As a nurse practitioner at Interactive Health, I proactively reach out to our participants with critical health risks.
During this important call conducted within 24 to 48 hours of the employee’s health evaluation, I ask every individual if they have a primary care doctor. Approximately 30 to 40 percent do not.
Connecting to care is critically important so I try to help them find a doctor. If the participant has insurance and access to the Internet, I coach them to check their carrier’s website for doctors in their area. I also will sign on to Healthgrades, a leading online physician information database, and send the contact information for at least five providers to the participant.
For those individuals with limited income or insurance benefits, I will search for clinics in the participant’s area. I check each one to ensure the clinic is accepting patients, and it is open at convenient times. If the individual needs transportation assistance, I will research options and send all this information to them.
Finally, I make myself a note to follow-up with the member in two to four weeks to ensure that these members have connected with a doctor. Some people say I go above and beyond, but for me it is the right thing to do.
To learn more about Interactive Health’s services, please email email@example.com. The account is monitored Monday through Friday from 9 a.m. to 5 p.m. CT. We will respond quickly.
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