According to a government survey, 28 percent of men and 17 percent of women do not have a primary care doctor. Among Interactive Health members, those rates tend to be even higher. So one of our employees is making sure our participants get the help they need.

How Britt Helps Our Members Find a Primary Care Doctor:

As a nurse practitioner at Interactive Health, I proactively reach out to our participants with critical health risks.

During this important call conducted within 24 to 48 hours of the employee’s health evaluation, I ask every individual if they have a primary care doctor. Approximately 30 to 40 percent do not.

Connecting to care is critically important so I try to help them find a doctor. If the participant has insurance and access to the Internet, I coach them to check their carrier’s website for doctors in their area. I also will sign on to Healthgrades, a leading online physician information database, and send the contact information for at least five providers to the participant.

For those individuals with limited income or insurance benefits, I will search for clinics in the participant’s area. I check each one to ensure the clinic is accepting patients, and it is open at convenient times. If the individual needs transportation assistance, I will research options and send all this information to them.

Finally, I make myself a note to follow-up with the member in two to four weeks to ensure that these members have connected with a doctor. Some people say I go above and beyond, but for me it is the right thing to do.

Britt Guerrero | Immediate Intervention Coordinator | Interactive Health

To learn more about Interactive Health’s services, please email The account is monitored Monday through Friday from 9 a.m. to 5 p.m. CT. We will respond quickly.

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